Ordering and Payment
Secure Online Ordering
Our online store is open 24 hours a day, 7 days a week, 365 days a year. Ordering online is safe, easy and fast.
Your personal information is protected. We use state-of-the-art industry standard Secure Sockets Layer (SSL) technology to encrypt information you send us electronically when you place an order -- such as your name, address or credit card number. SSL creates a secure connection to protect such information from being read as it travels through the Internet from your machine to our server. SSL is considered to be among the most secure ways to do business through the Internet. When SSL is active, it will display (depending on your software) a closed lock or an unbroken key, letting you know that the information you provide is secure.
How to Place an Online Order
Choose the currency for your order - either Canadian dollars ("$CA") or US dollars ("$US") - by clicking on the button in the top right corner of the page. This button is present on every page of the website.
Once you have looked through the store menus on the right side of the page and decided upon a product or products, for any given product simply click on the "ADD TO CART" button to add the product to your shopping cart. At any time, on any page, you can check your shopping cart by hovering your mouse over the yellow "SHOPPING CART" button in the top left corner of the page (once there is a product in the cart it will display at "MY CART" and indicate the number of items in the cart in parentheses). If you click on "MY CART" it will take you into your cart where you can make adjustments or proceed to checkout. When you are done shopping, simply click the "CHECKOUT" button and follow the steps of the checkout process to pay for and submit your order.
Other Methods of Ordering
You are most welcome to call us and have your order processed by one our customer service helpers during our office hours (9 am to 5 pm EST/EDT, Monday to Friday). Within North America you may call our toll free number 1.888.898.0369, or our local number 1.819.459.1459. Outside North America, please call our local number during office hours (+1.819.459.1459).
If you order by phone, you will be required to pay for your order by Visa or Mastercard. Your order will be charged in the currency of your residence (Canadian or US dollars) and the shipping and handling charges will be determined based on the shipping address. International orders are charged in US dollars.
E-mail, Postal Mail or Fax Orders
To order by e-mail (firstname.lastname@example.org), postal mail (see mailing addresses here), or facsimile (1.613.482.9372), simply e-mail, mail or fax us all the details of your order:
- Billing and shipping addresses
- Products ordered and quantities (please include the SKU code for each product)
- Applicable shipping and handling charge (see here)
- Include applicable taxes if ordering from Canada (see here)
- Payment by Visa, Mastercard, cheque or money order - please do not send cash
Catalog Mail Order
If you are ordering from our Catalog, please follow the ordering instructions laid out in the Catalog on the Order Form. Please note that where there are differences between the Catalog and this website regarding product line, availability and pricing, this website supersedes any information presented in the Catalog. This website is the most up-to-date representation of our products and prices at all times.
For online orders, payment may be made by VISA, Mastercard or PayPal.
We also accept money orders, certified cheques/checks, and personal cheques/checks sent by postal mail (they should be made payable to Mama Mundo Inc.). If paying by personal cheque/check, please allow at least four weeks for the cheque/check clear our bank, plus delivery time. Please do not send cash.
If your order is placed in Canada, you should pay for your order in Canadian dollars to avoid a currency conversion fee being charged by your Canadian-based financial institution. You can easily switch between Canadian and US currency on any page of the website in the top right corner.
If your order is placed in the United States, you should pay your order in US dollars to avoid a currency conversion fee being charged by your U.S.-based financial institution. You can easily switch between Canadian and US currency on any page of the website in the top right corner.
No taxes are charged on non-Canadian orders.
The following sales taxes are charged on Canadian orders:
- Alberta - 5% GST
- British Columbia - 5% GST
- Manitoba - 5% GST
- New Brunswick - 13% HST
- Newfoundland & Labrador - 13% HST
- Northwest Territories - 5% GST
- Nova Scotia - 15% HST
- Nunavut - 5% GST
- Ontario - 13% HST
- Prince Edward Island - 14% HST
- Quebec - 14.975% GST & QST
- Saskatchewan - 5% GST
- Yukon Territory - 5% GST