Warranty & Returns
We go to great lengths to ensure the products we offer at Life Without Plastic are safe, high quality, ethically-sourced and Earth-friendly.
All Life Without Plastic products have at least a one year warranty against manufacturing defects. The one year is calculated from the date our records indicate you have successfully received your order. Normal wear and tear, such as scratches and dents, are not covered under the Life Without Plastic warranty. Some products may have a longer warranty, and this will be indicated in the specific product description under the tab labelled "Additional Information."
Please note that some of our products require special care - for example, they may not be appropriate for the dishwasher. Please read each product description carefully because not following the product care instructions voids the warranty and may cause damage to the product. The care instructions are clearly described in each product description under the tab labelled "Additional Information."
If you have a warranty claim, please submit both a photo and proof of purchase to firstname.lastname@example.org. For information on returning a product, please see our Return Policy below. Before returning anything, whether it is a warranty issue or otherwise, please contact us first to receive a Return Authorization Number (RAN) and the address to where the item should be sent. Returns without a RAN will not be refunded.
Products are described as accurately and appropriately as possible to ensure you understand the product you are ordering. The product descriptions, data, pictures, and information on our website are intended to be accurate at time of upload. All information is subject to change at any time without prior notice. Colours are represented as realistically as possible, but colour variations of product images or colour swatches are outside of our control because software, hardware and Internet connections can alter the appearance of colours on your screen.
We make every effort to ensure the accuracy of product and price information, but we are human and errors can occur. We reserve the right to correct any errors or inaccuracies at any time without prior notice. We apologize in advance for any inconvenience this may cause.
Our return policy is simple. Because we want you to be happy with each and every purchase, you may return any item you purchased from Life Without Plastic for a refund of applicable charges within 30 days of the date our records indicate you successfully received your purchase, provided the items are in original new condition with all materials, original packaging, paperwork, and accessories intact.
Items that are used, washed or damaged may not be returned. Please note that shipping charges are not refundable, unless we sent you the wrong item or the item you received has a manufacturer’s defect. All returns require a Return Authorization Number. Please e-mail us at email@example.com and we will promptly issue you one along with directions on where to send the return.
Please inspect your order as soon as you receive it. Any defective or missing items should be reported to Life Without Plastic immediately. There is a 30 day limit from the day you receive your order to contact us for a return or replacement or a refund. We always purchase shipping insurance so if you think your order was damaged during shipping, please let us know.
How to Return an Item
- Notify us by e-mail at firstname.lastname@example.org of your intention to return an item, and the reason for the return. If you suspect a manufacturer's defect, please send a photo of the defect by e-mail. Include your name, order number, proof of purchase, and indicate if you would prefer a refund or store credit in the form of a gift card/certificate.
- We will then issue you a Return Authorization Number and provide instructions by e-mail on how and where to return the product. The return location may differ depending on the product and where you are located.
- Return shipping fees are the responsibility of the buyer unless we made a mistake with your order or there is a manufacturer’s defect.
- For your protection, please purchase insurance for the value of the item returned, or choose an insured shipping method that provides a tracking number and delivery confirmation. Keep a copy of these numbers for your records. We are not responsible for lost returns, nor will we provide a refund/credit for lost items.
- We will notify you by e-mail of your refund/credit once we have received and processed the returned item.
If you wish to return a product in exchange for another product, this must be done as two separate transactions. Please go through the return process, and then go ahead and order the other product at your convenience on our website.
We sincerely want you to be happy with the items you purchase at Life Without Plastic each and every time, but hey, life happens. So if you have any problems with your order, please do not hesitate to contact us at any time.
We provide refunds by crediting the original form of payment.
If you paid for your order with Paypal, we will issue a Paypal refund to your account within 5 business days of receipt of the returned merchandise.
If you purchased by credit card, your card will be credited for the full applicable amount within 10 business days of receipt of the returned merchandise.
If you paid by cheque/check or money order, you will receive a cheque/check from Life Without Plastic for the full applicable amount (after currency conversion) of the return by postal mail approximately 2-4 weeks after the returned product has been received.
If you prefer a store credit in the form of a gift card/certificate, please let us know and we will issue one immediately once the merchandise has been returned and verified.