How to Contact Us
We would love to hear from you.
Feel free to contact us by whatever means is most convenient for you. All comments, questions, requests for information, plastic anecdotes, good or bad jokes - whatever - are most welcome at any time.
There are many ways to reach us... In a nutshell, here are the easiest ones...
- Send us an email at firstname.lastname@example.org.
- Fill out the contact form located on this website.
- Create a ticket through our virtual help desk when you are logged in as a user. Creating a ticket this way allows you to link your question to an existing order you have placed in the past.
- Call our toll free phone number 1-888-898-0369 any time of day or night 24/7/365 and a friendly English and French speaking person (yes, a bilingual person, not a machine!) will happily take your call. We will return your call during our business hours, which are from 9 am to 5 pm (EST/EDT) Monday to Friday. Outside North America, please call +1.819.459.1459.
With all of these contact methods we cannot guarantee an immediate response, but we will do our best to get back to you as soon as possible, usually within 24 hours. Please note that we may not be able to get back to you as quickly on weekends and statutory holidays - but the phone line is always open - even on holidays!
And here, in more detail, are ALL the many ways you can contact us:
Enter your question in our contact form by clicking here.
Create a ticket through our help desk once you've logged into your account.
Telephone - 24 hours, 7 days a week, 365 days a year
1.888.898.0369 (toll free in North America)
Postal Mail within Canada and Internationally (not including the United States)
(Includes mail order and correspondence within Canada and internationallly, apart from the US. Please note that all returns require a Return Authorization Number - please see our Return Policy for details.)
Life Without Plastic
30 Chemin Gendron
Wakefield, Quebec J0X 3G0
Postal Mail within the United States
(Includes mail order and correspondence within the United States, but NOT returns. Please note that all returns require a Return Authorization Number (RAN) - please see our Return Policy for details. Returns sent to this address will be refused. Most US returns should be sent to our New York warehouse, the address for which will be provided when the RAN is issued.)
Life Without Plastic
11407 SW Amu St.
Suite # A5694
Tualatin, Oregon 97062
Life Without Plastic in Wakefield
Our home base is located in the dynamic, picturesque rural community of Wakefield, Quebec, but we do not currently have a Wakefield store or showroom. It is not possible to shop in person or pick up orders in Wakefield. At the moment, the only way to shop is online or by phone, mail or fax.
For more information about magical Wakefield and the gorgeous surrounding region of the Gatineau Hills, please visit https://www.wakefieldquebec.com.