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The one-stop shop for safe, high quality, ethically-sourced, Earth-friendly alternatives to plastic products for everyday life

Most Frequently Asked Questions

  • 1. Do you have any tips for living without or with less plastic?
  • 2. Where are your products manufactured?
  • 3. You're called Life Without Plastic – so why do some of your products have plastic parts?
  • 4. How safe are your products, and are they tested?
  • 5. Why do you source products from China given the human rights, environmental and labour concerns associated with that country?
  • 6. What forms of payment do you accept?
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FAQ Topics

  • Living Without Plastic

    1. Is a life without plastic possible?

    2. Do you have any tips for living without or with less plastic?

    3. Sometimes I need to use plastic, so how do I know which plastics are safe to use?

  • Products

    1. Where are your products manufactured?

    2. What materials are your products made from?

    3. You're called Life Without Plastic – so why do some of your products have plastic parts?

    4. Are there any special care instructions for your products?

    5. Why are there rust-like stains on my stainless steel container?

  • Quality and Ethical Sourcing

    1. How safe are your products, and are they tested?

    2. Are you Green America certified?

    3. What is “ethical sourcing”?

    4. Why do you source products from China given the human rights, environmental and labour concerns associated with that country?

  • Ordering and Payment

    1. How can I order your products?

    2. What forms of payment do you accept?

    3. What currencies do you accept?

    4. Do you accept international orders from countries other than Canada and the United States?

  • Shipping

    1. How do you ship orders, and how much does shipping cost?

    2. How long after I place my order will it ship?

    3. Is there tracking?

    4. What happens if I accidentally gave you the wrong address when I ordered?

    5. Do you ship internationally?

    6. Can you mark my international order as a gift or sample to minimize the customs duties and import taxes in my country?

    7. Will I have to pay custom duties and brokerage?

  • Returns and Warranties

    1. Do the products you sell have a warranty?

    2. What is your return policy?

    3. How do I return a product?

    4. How is my refund for the product I returned processed, and when will I receive it?

  • Packaging

    1. Do any of your products contain plastic packaging?

    2. Do you use any plastic packing materials?

  • Catalog and Newsletter

    1. How can I receive a copy of your e-mail newsletter and/or your paper catalog?

  • Contacting Us

    1. How can I contact you?